What does this situation have to do with customer service?
Scawen stated quite clearly what his goals are, what he's working on, and that he won't be posting aboput the progress until he met a milestone.
Honestly, a way better christmas present for this forum would be a (audio)guide on comprehensive reading for many people in this community.
For ones who are lazy to click and to find what Scawen said.
Scawen said: "Today I thought I'd just have a look at this thread, but there are too many new pages for me to read in detail. Anyway, you may be assured we have not stopped development. I guess if we stopped development then we'd make a post about it. I'm not sure how that would happen, maybe if I got run over or contracted a fatal illness or perhaps someone will come and offer me a flight to the moon but I have to train at NASA for a couple of years. Unlikely, and there's really nothing better I can do than work on this simulator. I just don't want to write about every step on the development path, so that's why there is a long time between progress reports."
Keep cool and stay calm. I'm sure we will be impressed for the update. I'm kind of hot-tempered person too, but I can wait for this.
Let developers do their job. I will wait until 2012, if there is no major update till then, I may start moaning. And I dont' want to be moaning for this, devs.
Do you really think having updates will gather 24/7 online server admins, professional drivers who can drive more than 5% of the game's content, or will somehow give you a few millions dollars so you can stop working and get enough time to get yourself involved in a team/leagues? Hmm...
I don't think it's in Scavier's plans to suppress 3rd party servers to official ones or do anything I mentionned above, therefore I belive you should just leave the game and search for something else, because you'll be disappointed of the upcoming update.
That means, basically... Nothing. AFAIK this channel was only created to post that vid showing the VWS in action, it has no more usage now.
it will be a normal day, cept you wont need to work cause robots do it all now. you wont need a car, teleporting now works on more than an atom of light and you will probably be living on mars in your body that doesn't age.
You know though, I can see both sides of the fence here. In truth it has a lot to do with customer service, because a developer doesn't choose a playerbase, it's the other way around. You can observe the senses of entitlement in both directions here pretty easily.
If you create an audio guide on comprehensive reading, then maybe you could also create one called "Public Relations for Dummies".
This -> "Idiot-proof steps for improving communication with your customer"
Seriously, you can't deny that they are communicating less with us after this shit with the Scirocco happened? The little they do tell us every 6 months or so, brings nothing new that we didn't already know. More than anything, it's lead to that most of the good drivers are no longer active in LFS, but have gone to another well-known sim. Whether they will come back remains to be seen. In my opinion, any serious company should do everything to keep their customers, to prevent them from going to the competitor.
Great, that's the sense of entitlement on the "other" end I was talking about. A statement like that is only made on the premise that something is only worth doing if you can tie concrete dollars to it. I guess this is what happens when there's no competition in your market segment. The only superior product in this case costs more in comparison, enough that I wouldn't view them as market competition for LFS.
Hold on, I'm not implying that this is the whole motive for scavier; quite the opposite (when reading Scawen's posts... who knows about Eric xD). They keep online-play running day and night and answer all e-mails, but in the end that is presumely the only or main income for them to finance their actual life, and it does make no difference if people play temporary other games.
I'll be blunt. At no point in time did Scavier show that it cares how many people play the game. They probably care up to a certain level how many people BUY the game. However, if it had been such a big issue, S3 would have been rushed out in some kind of way to get people to buy it earlier.
Basically, Scavier doesn't care if people play the game or not, and we also know that Scavier like work well done, so they're not going to release unfinished work. It'll take the time it will take. People will leave and people will join.
edit: btw, I understand the point of this thread is to funnel every questions about this subject in here, but wouldn't it be better just to close this and post an announcement saying something like: "x work is in progress, we know it's taking time, we want it to be very good; don't expect too many information until a patch comes, kthxbai"
As well as I can remember, Scawen clearly stated that he want's to make this game better, no matter if people bought it or played it. He enjoyed making the game earlier and probably still enjoys it, not in the same way though, and makes this for himself mostly, not for the community.
If that was the case there would be a rise in "Where is VWS/Rockingham/Physics" threads; flame wars and arguments will ensue requiring moderator intervention. Let this thread be, when people ask make a new thread about ^above they can be directed here.
If I was Scawen, I'd keep it unreleased for even longer (whilst adding further things of course) just to annoy the stupid people that think they're owed something, rather than release it and add the further stuff with patches. Just to be annoying.
But more than likely it's just taking time. And that's a GOOD thing, isn't it? Would you rather play iRacing or <insert name of under-developed and rubbishy arcade game here>*? One that has time invested in it, or one that's rushed and inherently wrong.
I said: "Basically, Scavier doesn't care if people play the game or not, and we also know that Scavier like work well done, so they're not going to release unfinished work. It'll take the time it will take. People will leave and people will join."
I'm saying the same thing as you, I just don't understand why you said: "I think your talking bollocks to be honest, you have no evidence to suggest that anything you are saying is true", as if you were suggesting I was proposing to get S3 out earlier, while I was just saying it would have been done had Scawen actually cared about such things as number of people buying and playing the game, as opposed to the quality of his work.
Well, one thing is for sure, LFS was never started to make to big dollar, so there is a point, better said no point for anyone to moan. If it was, the logical thing would have been to release a version of the game, develope further and release a new version calling it LFS 2, LFS 10, LFS mcrae edition, ect.
Who would have thought a subscription based sim would work out xD (i have lost count of the money i already spent on iracing)
But in the end, yeah, pointless talking.. but it kills some time
EDIT: No I don't mean and I do not freaking care how long it takes, but anyway are trying to mean kind of that "yea patch is now ready for 3 years work, now it can wait 4 years on my PC to get released"
Why would evidence necessarily be a post from Scawen? Can't we just look at the present situation and draw obvious conclusions from it? Yes, we can.
I said that S3 would have been released earlier had Scavier given a damn about the number of people playing the game, and proceeded to say that Scavier probably care up to a certain level how many people buy the game (as it's their source of revenue), but that had the financial situation been bad enough for them, they'd probably have released an update already (car interiors, stuff like that which doesn't require big coding) in order to calm the community.
This is speculation, but it is made from facts. We can indeed see that:
- That Scavier hasn't released an update already;
- That Scavier has never said they cared how many people played the game;
- That Scavier aren't in a bad enough financial situation to take desperate action.
This is where I draw my conclusions from. I don't just make this stuff up, I think about it first.
You know what, I think our exchange here is kind of an eye-opener for someone who might read it...
It's true that we can speculate, we can guess, but at the end of the day, there's no hard evidence (let's call my stuff soft evidence, or evidence from speculation) of what's really happening in Scavier's world. That's always been a problem, and remains to this day probably a reason why at least some people left (for instance, not seeing an update in years when arriving on the main website, that kind of stuff which scares people away, thinking it's a dead game anyway).