yup. That sounds like a nice thing to do. You landed a right good un then. If it has had loads of money spent on it most likely it hasn't been thrashed.
At least Microsoft can admit what they have made is a load of crap. They admitted it with the first few revisions of the Xbox 360 is faulty. They also admitted Vista was crap.
The server encountered an unexpected condition which prevented it from fulfilling the request.
The script had an error or it did not produce any output. If there was an error, you should be able to see it in the error log.
I don't think he is actually that bad. He was in jail for assault and when his ex dumped him apparently he was an emotional wreck for ages. When he got out she was taunting him saying her new BF was a cop (he doesn't like cops). That put him over the edge and his letter implied if he had known he wouldn't have done it. He shot that police officer because he felt threatened. He is just a normal guy who was sent over the top and when he snapped he blew his top big time. And now he is regretting it all and considering killing himself.