The online racing simulator
RackService Hosting - Support Thread
(142 posts, started )
Sponsorship

We are happy to announce that we've signed up a sponsorship with two big teams inside Live For Speed.






We wish them the best of luck with the races they participate at.
We will provide them the LFS Server(s) in order to use them for practice / race or anything else.

Thanks!
~RackService.org
Just rented a Server from them, great Support!
And not to mention...its darn cheap.
Quote from [RCG]Boosted :Just rented a Server from them, great Support!
And not to mention...its darn cheap.

Thanks for the feedback!

Appreciated
~F
Website Issues

Due to a problem with our Hosting provider, our website is temporary out of use. We hope we can sort out this unexpected problem very shortly.

Therefore the billing area of our company is not accesible. However, you can still manage your server at the control panel.

Apologies,
~RackService
My server named 'Schumie' is down for the last three days.
Quote from g7usl :My server named 'Schumie' is down for the last three days.

Hello,

You sent us an email about it yesterday, however, we're sorry for this issue.
The server was down cause you changed the setup.cfg with the wrong values. If you check at the deb.log file ( when the server does not work for some reason ) then you'll be able to see what's wrong with it. If the panel is accesible and your server is not working, it's not releated to us but to something in your configuration.


Aug 18 08:10:16 LFS DEDICATED HOST : 0.6F
Aug 18 08:10:16 timer resolution 1 ms
Aug 18 08:10:16 read config
Aug 18 08:10:16 get command line
Aug 18 08:10:16 Out of bounds : weather

This is the content of your deb.log file. This means you configured wrongly the weather of the server.

Quote :
// weather
/weather=0

Value "0" does not exist, therefore, the server did not work. We've changed it back to 1, so the server is up and running again.

Regards.
~F
Website Recovered

Hello,

We've recovered our website and should be working again. Please note that the hosting is on a diferent provider and therefore it may take some hours till everything is working for everyone. So far the database has been restored, invoices orders.... Clients can now login again with the same logins they had before this happend.

Again, Apologies.
~RackService
Quote from Chriship :Hello,

You sent us an email about it yesterday, however, we're sorry for this issue.
The server was down cause you changed the setup.cfg with the wrong values. If you check at the deb.log file ( when the server does not work for some reason ) then you'll be able to see what's wrong with it. If the panel is accesible and your server is not working, it's not releated to us but to something in your configuration.


Aug 18 08:10:16 LFS DEDICATED HOST : 0.6F
Aug 18 08:10:16 timer resolution 1 ms
Aug 18 08:10:16 read config
Aug 18 08:10:16 get command line
Aug 18 08:10:16 Out of bounds : weather

This is the content of your deb.log file. This means you configured wrongly the weather of the server.



Value "0" does not exist, therefore, the server did not work. We've changed it back to 1, so the server is up and running again.

Regards.
~F

Thank you kindly Chris. I was trying to lose the wind. lol
Quote from g7usl :Thank you kindly Chris. I was trying to lose the wind. lol

No problem

I checked your configuration and it has wind enabled.

Stop your server and modify the lines at setup.cfg:


// 0=no/1=low/2=high
/wind=1

Modify it so that it says /wind=0

// 0=no/1=low/2=high
[B]/wind=0[/B]

Then, save the changes, start your server and the wind will be disabled.

Regards
~F
[RackService.org] Undergoing maintenance - Network
Undergoing maintenance - Network

We're currently experiencing some issues in our Network(s). This does not mean your server is offline, however, some reboots may be required in order to sort it out. We're testing some changes to see if a issue we're experiencing gets fixed.

Please head up to the Game Panel for more information.

We'll announce here once the downtime has been finished.

Thanks,
~RackService.org
____________________

Status: Completed (1/09/2014)

[UPDATE: 28/08: We're still working on the issue. So far the problem has not been fixed. We'll remain informing about this situation.]
[UPDATE: 29/08: We're still working on the issue. The solution didn't work as expected. There'll be some delay in this issue as we've reached the weekend.]
[UPDATE: 01/09: The problem has been fixed. We apologize for the delays. Everything is back to normal..]
____________________
End of Maintenance - Network (27/08 - 01/09)

The maintenance has ended. The issue has been fixed.

Thanks,
~RackService.org
____________________

Status: Completed (1/09/2014)

[COMPLETED: 01/09 : The problem has been fixed. We apologize for the delays. Everything is back to normal.]
____________________
Promotion - All our LFS Services have now a 15% discount!

We're happy to inform you that we've started a new promotion.
We're giving out 15% discount to all the new orders for Live For Speed Servers.

This product applies to all our LFS Services ( 15 / 32 / 47 ) Slots, and to all the durations ( Monthly / 3 Months / Semi- Anually / Anually )

The discount also applies for renewals, this means you can always renew your server for the same amount you paid the first time.

To get profit of this promotion, you just have to type the discount code: lfs2014 while ordering

The promotion will be avaliable untill the 30/09/2014

For more information feel free to visit our website www.rackservice.org and contact our support team.

Would you have any questions or inquiries , our team will be happy to answer them.
~RackService.org
I realy like RachService. They answer fast. I was only maybe 10Min on theyr home page and support camed to help me. U can get server fast and easly. Also they got Promotion code. I saved 1.60 to 1.36 with promotion code. Good prices also.(Y) Try it and u never leave it!
RackService.org 2.0 New Website


New Website!

We are happy to announce that we've released our new website! Our new website has now a Home, instead of going directly to the "Orders" page. The website is still www.rackservice.org , however, the design and logo(s) are completly different. This gives a brand new look, we can almost call it "RackService 2.0" , our best version since years.

We were looking for a website who was easier to understand for our customers, and we think we achieved it. Our customers are also able to login directly to their client area using the main page, there's no need to visit a different page in order to login now. Orders are now directly processed, so, by clicking "15 slots" you order 15 slots and configure the product before checkout.

We hope you like our website, it's not finished yet as we plan to release more features soon.

Thanks
~RackService.org
Maintenance - Billing unreachable

Hello, there seems to be a problem with our host, which is the reason as for why our website ( for orders ) is unreachable. The issue has been reported this morning at 07.30 AM, and since then we're investigating the cause of this problem.

You can still access our main website www.rackservice.org , the servers are also operational however there is no possibility to place a order neither to access your billing area.

We hope that our host fixes this issue as soon as possible, we'll keep you updated.

Thanks,
~RackService
End of Maintenance - Billing unreachable

Hello, there was a problem with our hosting provider, which has been solved quite fast. Our billing system , client area and ordering system are operational and fully reachable again.

You can now place orders & login to your client area as always.

Apologies,
~RackService
Discount Code!




It's been a while since we posted our last reply. Thing is, we've been really busy working on stuff such as adding new product(s), new locations and many other things which you can see in our website.

Today we reply here to announce a new discount code is active. The discount code is: lfspromo14

With this code you will get a 10% discount in your order of a LFS Server 15/32/47 , no matters the duration (Month/3/6/Yearly)

The discount is already active and can be used till the end of this month: 31/10/14

Go to our website: https://rackservice.org


A safer website! - SSL Protected



We also want to announce that we have now a protected / safe website with SSL certificates.

While navigating to our website now, a green (Closed Padlock Icon) icon will appear, also https:// infront of our website in green. This means our website is safe and any content you see, any information you register is totally safe and verified.

Our Billing area has been also Certified with the Same Licence, when placing an order or logging into your Billing Area, the same green (Closed Padlock Icon) will appear verifying any user / password or information you write is fully protected and safe.

At all, RackService cares about their customers, with this change, we offer you a much save environment for transactions , and login details and safe surfing.

Go to our website: https://rackservice.org


This is all for now!

Kindly appreciated,
~RackService.org
24 hours remaining untill the discount code: lfspromo14 expires.

Kind Regards
Hello

Our servers rebooted unexpectedly last night to perform security updates. Apologies for any inconvenience caused.

~K



Merry Christmas 2014 - 20% Off!

Dear Customers,

We want to celebrate christmas, and as every year, we come up with discounts. This time we're giving out 20% Discount on all Live For Speed Servers.

To get profit of this offer you've to insert the promo code: MERRY2014
while checking out in the order form.

Note: This discount applies to new orders only, not to renewals.
Valid until: 26/12/2014


We've also released a new Live Chat system, with a new clean design and two different departments so that we can assist you directly with any issue ( Tech Support or Sales/ Billing Support )

We want to thank you for all your trust in this year 2014 and we hope to have more more and even more next year.

We wish everyone all the best for this upcoming 2015 and let's hope we stay together for a long time.


Many thanks
RackService.org 2014
Wishes you Merry Christmas 2014 and a Happy new year!
Hello

Our website is back up & running after some hours downtime. Everything is accessible again. Game servers were not affected. Everyone was informed of this via email, just letting know those who do not look their email often.

Sincerely apologies
RackService
Everything is backup since this early morning

Regards
RackService
Hello

The promo code MERRY2014 has now expired. Thanks to those who used it.

Regards
I'm really amazed by rackservice's customer service. I was just looking to buy a 1 month server worth 1.60€ and all of my questions were answered instantly. And the server was online in 10 minutes. Would recommend. Smile
G18 Is now available.

Kind Regards

RackService Hosting - Support Thread
(142 posts, started )
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