Quote from Seb66 :

This jeffory fella is on my msn contacts list and told me.

So... What you are saying is you are not the " mum joking, dead body posting type", But are more than happy to be associated with the type,

Quote from Jeffrey Dahmer :

Backtrace me and see what happens

How did you get back here!!..... (/me re-bans)

First thing i did was check the IP's and made sure they were tied in with an ISP and not just a proxy server Seb, But can you just clear up where you managed to get hold of that Ban Reason?

Like i said... Confused!

So am i missing something here...!!! I know im tired and have not done any moderation recently but now i'm confused!

hey... where can u see the ban reasons as a public user?!! i didn't know you could do that ... unless of course you are him in which case... hmmmmmm

And yes, very dodgy image, He'll probably be back in 10 days, If its more of the same then he can be gone for good, (after the usual mutiple accounts rubbish of course...)

Hi Matty,

I'll look into it and get back to you later this evening.

Just a quick note to say the above issues have been dealt with. If i've missed somebody, Please can you PM Me on these forums, I'll be monitoring them closely over the next 24 hours.

Quote from Bob Smith :

Wonderful. Although this morning I finished setting up the business website with godaddy hosting, couldn't wait any longer. At least I can admin my own stuff again though, cheers.

No worries, Good job your hosting is free i guess

Quote from rpm-powered :

no respond 1mounth, change for gaming solutions!

Hi,

Your support ticket (dated 8/10/10) has been updated and your insim installed, Your account has also had 12 days credited to it for the wait. Sorry for the delay.

@Bob - Cpanel now operational.

@Bmxtwins / Mustang - insim's now installed.

@Turbofreak - Check PM's in 45 minutes.

@All - thanks for your patience.

Im back again, CP is now online, The changes made to the router meant the control panel software could not connect to TCAdmins License server, Phil sorted that for me this morning. Now i just need to sort out the Cpanel webserver and we'll be sorted out.

Just working through the previous tickets right now BMX, Will get to look at it shortly.

Just clearing through the backlog right now turbo, be with u shortly.

looks like you picked the 2 minute period that i was running the control panel software updates to check this. Its working now (well it will be in about 2 minutes)

Thanks Deko,

Thanks Gandlers, Me too. I appreciate that my family affairs dont have any meaning to people here, But i decided to let you all know so that you can at least understand whats going on recently.

Quote from Koa128 :

We are entering October, any update with the USA server service guys?

We should be starting this month, I have no other information other than that right now,

Quote from Mustangman759 :

well the servers have been laggy lately. no cpanel so we couldnt set insim for race. Were trying to add .
http://www.500servers.com/foru ... ntrol-panel-maintainence/
4-8 hours ok understandable but its been like 2 days

I'm curious as to wether this is connected with this weekends outage at all. Do you know when the lag first started.. and is it continuing now?

Quote from Bmxtwins :

Well I am not particularly happy lately, lots of time outs and lag which is unacceptable IMO. I love the service dean provides but hes falling behind atm.

As above, If you can throw some more information at me about the lag (including a tracert to one of the server IP's if you can please) that would be appreciated and i will look into it,

Quote from boothy :

We had 44 people on the GTAL server without problems...

Interesting... May i ask what IP the GTAL server is currently running on please.

Quote from Bmxtwins :

Dean I'm having trouble getting airio connecting to my server, can you help?

Yes, Of course, If you can open a support ticket on the CP i will look at it for you (if you have already opened one, i will get to it shortly as i will be working my way through the ticket system after this post)

Quote from dadge :

dean is currently doing 16 hour days at his new job. i will send him a text to see if he can look into it during a break.

If you include travelling it was actually closer to 19 hours, leaving me litterally time to collapse on the bed, sleep for 4 hours, wake up and have a quick wash, then repeat the day.

Quote from Bmxtwins :

Dean I demand you become super-man and never get tired so you can work at night too!

Consider it done!. (or not.... The work times are coming down to more "realistic" hours now, so hopefully the superman saga won't be needed).

Quote from AcesHigh :

My server is so laggy its hard to play...

As requested from some of the above, If you can send over any more information it would be appreciated, Such as when you first spotted the lag and if you can provide a tracert (if the lag is still present) to one of our server ip's , that would be appreciated.

Quote from 91mason91 :

Why doesn't dean get volunteers to help him with the support side?

Dadge has mentioned he is around to assist and offered to help. I will be showing him the ropes and begin using and abusing him shortly. He will be more of a technical assistant with me, rather than somebody who will babysit support requests. (although im sure he will pick up that ball in some cases).

Quote from rpm-powered :

anyone tell me how put my insim on 500servers? cant upload folder

If you have not already followed the advice of others and opend a support ticket at 500control.co.uk with the zip file attached, please do so and i will get to it shortly.

Quote from Drift King CZ :

We were drifting at AU1 with 512 objects layouts yesterday... firstly at the CoRe server, but it was kinda stuttering, lagging ... like not high ping, but there was a small LFS freeze every 5 seconds or so for everyone in the server. So we went to TEM server and the same thing was happening ... so I started my own server and everything was ok :/.

As further above, any further information would be much appreciated.

Quote from Bob Smith :

As of today, my cPanel interface is telling me

Really need to get in and configure a few things today!

The Cpanel Licensing issue is still happening, I have put in a ticket with Cpanel who normally respond and resolve in 12-24 business hours (so, mondays - fridays)

Quote from Bmxtwins :

aggrevated. Anyone got a company that can match 500servers at 50% of their price for a year as that is what i pay atm

There are several providers who also advertise on this forum, I'm sure somebody would be able to help you out, Sorry you feel this way.

Quote from Töki (HUN) :

It's impossible to practise on our servers, the stuttering in every 5 seconds is annoying. Reinit didn't solve the problem, other servers are fine.

As further above, Any further information would be much appreciated. Thanks

Quote from Mustangman759 :

hey dean seems everything went down including webspace?

Everything is now back online.

Quote from Bmxtwins :

TeamSpeak just crashed. :/ xcite said theres did as well

Quote from jasonmatthews :

Our teamspeak died also just now.

The TS Service is now back online, But please note Teamspeak is not officially supported by 500servers and is not something that is included with your server(s). The TS Servers are provided out of good will by the ATC Team who have allowed their TS service and license to be used by those who request it from me.

Quote from gandlers :

Yes, all of the 500servers network appears to be down. This includes customer Webhosting, their own website and all of the game servers.

500control.co.uk still works as it appears to be on a different network and uses different name servers.

Now you can bitch and gripe about this, but you get what you pay for. If you want a service that will never experience problems you need to get real. The internet is built on hardware and bandwidth that is both very expensive and will sometimes go faulty. Equipment and connections can and will develop faults, to build a network that is fully resilient requires at least twice the hardware and bandwidth. This means that to do this the network will be twice as expensive and cost twice as much to run and maintain. In order to sustain this business someone has to pay for the extra hardware and interenet bandwidth, that will be us the customers. The cost of server rental will be significantly higher, then you will bitch about price...

Im sure it is well known within 500servers that there is something major causing network wide problems, they are more than likely dealing with it, but as it happened at the weekend, there will be fewer people available to work on resolving this, and they may not even be able to get replacement hardware until Monday.

Yeah this isnt great, my website has been down since yesterday tea time, the LFS servers I have admin rights on are all down and I am forced to use other server full of halfwits and crashers.

Posting the same messages over and over moaning that stuff being down and it is unacceptable isnt helping and will do nothing to expedite the resolution of this problem.

Thank you for your support and the attempt at explaining the possible situation.

Quote from Velocity. :

Agree with you but some sort of announcement (from 500 servers) regarding the situation would go along way And thats why people start to bitch about it. And rightly so imo

had i have been able to do so, an announcement would have been made. (as expected)

Quote from g7usl :

Your explanation although sensible does tend to rather miss the point

Paying customers have a right to complain. What makes things worse though is the fact that 'Franky aka Dean' can't be bothered to come here to actually explain the reasons for the downtime and to give us some idea as to how long to expect this to continue. This lack of communication only leads to further dissapointment.
If he is interested in continuing his business he should come here and explain, at the very least, he alone owes us this.

Of course you have the right to complain, but please do not pass out personal judgement as "Fact". The lack of information had nothing to do with not being bothered as you will find out further on in this post.

Quote from Bmxtwins :

gandlers, you dont undersand. We pay GOOD money for these servers and they have crashed for ATLEAST a total of 30 days this year. Thats a whole month

30 Days? I do not know where this number has come from, There have been 5 Major outages this year, the longest being 3 Days long. Of course this is still not an acceptable number, but i just prefer to have the facts straight.

so.... Whats going on??? you are all asking!

In September i was offered a new job as a computer technician, Between 12th September and 6th October i have been doing 14 - 16 hour days (+ Travel) whilst training. The training has now completed i am happy to say,


However, On Thursday evening my father had a heart attack and was taken to hospital . As he lives in Norfolk i had to travel up there to see him. (he is stable now but is being kept in until at least Wednesday... FYI i will likely be going back to norfolk for a couple of days then)I stayed until this morning when i started my journey home, Unfortunately i did not know about the servers having issues untill i borrowed another passengers charger (i forgot mine) and got some battery life in my phone, which is when i got dadges text about the servers being down and decided to divert to the datacenter (just meant having to deal with more rail replacement buses).

The actual issue was to do with the Cisco Router. Im not a cisco certified engineer so i just got one of the on-site tech's to have a look at it for me. Its now working and my regular network guy will be taking a look at it for me on tuesday to see what actually caused the issue.

My Long days are now down to 1 day scheduled per week (currently changes each week but will soon be sorted) so i will have some more time to get things back on track and to train dadge up.

On a plus note, More work means more money available for me to invest into the 500servers systems for the future. So upgrades will be coming by our 5th annerversary (which is december this year).


Hope that clears things up for you guys.

Account looks fine here..... Have you tried starting the server by pressing start on the control panel? if so, does any error message come up.

Regards,
Dean

Hi all,

Should be working now, Unfortunately i am away on a course and did not receive any error notifications for some reason and have not been checking up frequently enough,

Sorry for the delay.

Regards,
Dean

Hi all,

Should be working now, Unfortunately i am away on a course and did not receive any error notifications for some reason and have not been checking up frequently enough,

Sorry for the delay.

Regards,
Dean

Hi Lysergic, The Control panel network is being upgraded and required the router to be taken offline, Should be back online in the next few minutes.

regards,
Dean

Quote from Victor :

And yes dean, the idea is to have a web-admin interface where users with different admin levels can login to change settings (via insim).

but .. yes .. hmm smells like this prism web admin might end up being a second host setup page, assuming you have something like that already

Certainly sounds like something i would look into adopting,

Assuming it was released under terms that would allow it, i would probably go as far as modifying it to contain a file management system of some kind and make it a main host setup page. (what i use now has all of that but obviously its not LFS Specific and is therefore lacking in certain aspects).

The one thing that i would like to be added to such a program would be the ability for users to send (and ideally read) messages and commands to the system from the web-admin page.


/me subscribes to thread, Let me know if you need any imput or testing.

the only things i would choose to limit are:

Perhaps limit the settings for the server logs and mpr directory etc so that replays and logs are stored only in the users server instance and cannot be set elsewhere by the user.

the /pps option should be changable by the end User. I say this because as a hoster, the servers can handle everybody using /pps=6 but some users have guests with low bandwidth limits and generally unreliable / slow internet access where a lower packet setting will be better overall. By default its always left at /pps=4 which seems to do the trick for most.


Is that the imput you were looking for? bear in mode that none of this is of any use to a hoster unless the end user can access the setting changes either via a program on their own PC (which i assume is where you are going based on it being an insim app) or via a web page.

ok im going to clean this thread up of the "unrelated" chat soon, Please keep things civil in future.

Unfortunately i can offer no solution to the in-game ping display, Everything on the server side is running normally.

Regards,
Dean

Ok if thats the readings you are using to see the situation with the server pings can i ask anybody else who is reading this thread to post the results of the pings being shown for the 2 servers:

[MRC] Master Rally
[MRC] Server

For me it is showing as 32ms (which is normal, i have a good 100 or so showing as 32ms).

Although i do not believe this is the most reliable method as it has to generate the details after connecting to the LFS Master server, it is obviously the prefered methored for SaMiX who is reporting this problem.

@SaMiX, Are there any issues whilst racing on the server? or is it just a high ping display?.

Thanks
Regards,
Dean

Unfortunately it can be difficult to find a solution when no problem is apparent.

Perhaps you could explain a little better exactly what the problem is that you are having.

Regards,
Dean

Hi Sam,

It is Saturday afternoon and i had to go shopping, which means that unfortunately i have not been able to reply to you instantly,

The services are all 100% Operational.

The Ping test you have provided does not display there to be any issues with the connection to the server.

Regards,
Dean