BT SUCK, all that can be said. Have recently signed up with them for our small business, all sort of problems. Engineer was meant to turn up on a given date, no one showed up after waiting at the premises 6h!! So i phoned telling them no one turned up, woman on the phone told me my line has been successfully installed when eerrrr no one physically came to install a new cable and wall socket!!!!!!!!! After I explained to her what was wrong twice she then asked "soo err what is the problem" i was like FFS i just told you. So she said she will look into it and that some one will ring back to conform and re arrange a date for the engineer to come and install the new line. No one rang for two days, so i ring again asking where was the promised phone call?
Again I get some smart arse on the phone who couldn't understand what i was telling her, that I H A V E N O W A L L S O C K E T very slowly, she said ok she will try and help, after listening to Bethoven for a few minutes she returned with a new date when the engineer will turn up! I thought that was the end of it but no! Engineer turns up, it his notes he has written that he has come to fix a current BT line (when i don't have one yet) and that the owners are unable to find the wall socket (in one room) and that it wasn't his job to install a new line.
After telling him our story he was kind enough to install it but said he couldn't finish it and that another engineer will need to finish ff the job. After coming home and again complaining they managed to get an engineer out asap and in the end managed to fit a new line after 2 weeks of hassle!!! and they ask you to pay £120 up front and you get this shit from them, they have some cheek. If i were you TiJay I would stay waaaay clear of Bastard Telecom.
Just awful, they treat you like if you're a moron, thinking you cannot pinpoint a fecking wall socket!! organize engineer visits where no one actually turns up and and they take your money up front!!!
bunch of useless retards!
