Yeah Racer X, I'm surprised you haven't spouted more conspiracist crap about how Russia is secretly hacking LFS accounts in order to spy on the West. What's being self-employed got to do with it? The Devs run a business in which they should be polite to customers.
I used to work in customer support (before I got into pre-sales and installations thank god for my sanity) and I lost count of the amount of times I wanted to really lay into a customer and call them retards, (for example a companies intranet page wouldn't work in IE6. I tested IE7, IE8, IE9, Chrome, Firefox and Opera and it worked in every other one. I told them to upgrade because a) it fixed their problem and b) internet explorer 6 is like eating your own poo, but instead of taking my advice I had some Nigerian yelling at me WHAT IS GOING ON HERE I DONT BELIEVE IT WHY HAVE YOU NOT FIXED THE PROBLEM?????!) but at the end of the day you have to be at least pleasant to them.
Another time was how a customer had some login credentials "stolen/lost" and I couldn't reset it because it was an external system outside of our control.. Instead of saying "BLAH BLAH YOUR RESPONSIBILITY, I said something along the lines of "We're sorry you lost your account to <program> but we can't do anything to help you. It's best practise to maintain good security of your account information so you don't lose anything or it's not stolen. We're unable to assist with this matter". I got a THANKS from the customer. You see, I'm basically doing the "it's your problem go away" routine that Victor did in the PM however in a friendly and polite way. It's an email and all it takes is the word "sorry" somewhere (aside from at the beginning of a negative sentence) and then ending with "kind regards" or "many thanks"...so you can still say no but say no in a pleasant manner.
But personal responsibility is a funny thing. 7/10 thefts are preventable. That is, 7/10 times you are burgled because you left a window open, or a door unlocked, left a sat-nav out, laptop bag...weren't "keeping an eye" on your handbag (applicable in your case Racer X)....or it could just be you trusted someone who turned out to be untrustworthy. They are human errors and not deserving of a "won't help you, now piss off" attitude.
So are you saying everyone who's had anything bad happen to them is responsible for it? It's not like a driving license which you can only really lose of have "cloned"... but it's like a PIN code for your debit card. My best friend knows my pin for my debit cards and pretty much all of my passwords to anything and yet nothings been stolen or whatever. Because he is trustworthy. However it's easy to make mistakes. People are not infallible and they cock up and they don't deserve to suffer because of it.
Social engineering is the biggest threat to the world of security, computers, financial, and life in general. It's everywhere, people lie, pretend to be someone who they're not...people are in general good natured and like to trust so they come acropper.
£24 is actually about 20% of my monthly money left over after paying bills, mortgage, car, phone etc, so why should I, if I was in that situation, have to buy another one because one of the developers was too arsey to reset my password for me?
Anyway Russia is not listening and no-one really cares if they were.
Shut up Matt king of the gays :hide:
I used to work in customer support (before I got into pre-sales and installations thank god for my sanity) and I lost count of the amount of times I wanted to really lay into a customer and call them retards, (for example a companies intranet page wouldn't work in IE6. I tested IE7, IE8, IE9, Chrome, Firefox and Opera and it worked in every other one. I told them to upgrade because a) it fixed their problem and b) internet explorer 6 is like eating your own poo, but instead of taking my advice I had some Nigerian yelling at me WHAT IS GOING ON HERE I DONT BELIEVE IT WHY HAVE YOU NOT FIXED THE PROBLEM?????!) but at the end of the day you have to be at least pleasant to them.
Another time was how a customer had some login credentials "stolen/lost" and I couldn't reset it because it was an external system outside of our control.. Instead of saying "BLAH BLAH YOUR RESPONSIBILITY, I said something along the lines of "We're sorry you lost your account to <program> but we can't do anything to help you. It's best practise to maintain good security of your account information so you don't lose anything or it's not stolen. We're unable to assist with this matter". I got a THANKS from the customer. You see, I'm basically doing the "it's your problem go away" routine that Victor did in the PM however in a friendly and polite way. It's an email and all it takes is the word "sorry" somewhere (aside from at the beginning of a negative sentence) and then ending with "kind regards" or "many thanks"...so you can still say no but say no in a pleasant manner.
But personal responsibility is a funny thing. 7/10 thefts are preventable. That is, 7/10 times you are burgled because you left a window open, or a door unlocked, left a sat-nav out, laptop bag...weren't "keeping an eye" on your handbag (applicable in your case Racer X)....or it could just be you trusted someone who turned out to be untrustworthy. They are human errors and not deserving of a "won't help you, now piss off" attitude.
So are you saying everyone who's had anything bad happen to them is responsible for it? It's not like a driving license which you can only really lose of have "cloned"... but it's like a PIN code for your debit card. My best friend knows my pin for my debit cards and pretty much all of my passwords to anything and yet nothings been stolen or whatever. Because he is trustworthy. However it's easy to make mistakes. People are not infallible and they cock up and they don't deserve to suffer because of it.
Social engineering is the biggest threat to the world of security, computers, financial, and life in general. It's everywhere, people lie, pretend to be someone who they're not...people are in general good natured and like to trust so they come acropper.
£24 is actually about 20% of my monthly money left over after paying bills, mortgage, car, phone etc, so why should I, if I was in that situation, have to buy another one because one of the developers was too arsey to reset my password for me?
Anyway Russia is not listening and no-one really cares if they were.
Shut up Matt king of the gays :hide:
:P ; 
