fact? have you been speaking to franky? did he say he can't be bothered to give an explination? while you were speaking to franky, did you ask him what the problem was? maybe a death in his family have kept him away from 500servers. maybe he injured himself and has been in hospital. maybe his pc shat itself and he has no way to get online and resolve the issue. maybe he's depressed and working on 500servers might not help him come round. maybe 16 hour days have taken their tole on him and he is finding it difficult to make the time for 500 servers.
so yeah, i'd like to see proof of this fact you talk about.
While any of that could have happened dadge, you're missing the point. This is business, and his business has responsibilities. If personal life is interviening, as it sometimes does, he just needs someone who can cover his back during such times. Unless he wishes his business to get a negative reputation.
for sure, i agree. but when people spout nothing but non-sense and claim it to be fact, then there's a problem. i have said to franky to show me the ropes so i can cover for him when he's unavailable but it was only really mentioned in passing. we have yet to have a full conversation about the matter.
i completely understand where everyone is coming from and i am willing to offer my help. this has been the first time in the 8 years i have known franky where i am unable to get intouch with him.
yes this is not a good time for 500servers but again, in all the time i have known franky, this is the first time that an issues has been unresolved straight away.
i just hope he's ok and that 500servers recovers asap.
We should be starting this month, I have no other information other than that right now,
I'm curious as to wether this is connected with this weekends outage at all. Do you know when the lag first started.. and is it continuing now?
As above, If you can throw some more information at me about the lag (including a tracert to one of the server IP's if you can please) that would be appreciated and i will look into it,
Interesting... May i ask what IP the GTAL server is currently running on please.
Yes, Of course, If you can open a support ticket on the CP i will look at it for you (if you have already opened one, i will get to it shortly as i will be working my way through the ticket system after this post)
If you include travelling it was actually closer to 19 hours, leaving me litterally time to collapse on the bed, sleep for 4 hours, wake up and have a quick wash, then repeat the day.
Consider it done!. (or not.... The work times are coming down to more "realistic" hours now, so hopefully the superman saga won't be needed).
As requested from some of the above, If you can send over any more information it would be appreciated, Such as when you first spotted the lag and if you can provide a tracert (if the lag is still present) to one of our server ip's , that would be appreciated.
Dadge has mentioned he is around to assist and offered to help. I will be showing him the ropes and begin using and abusing him shortly. He will be more of a technical assistant with me, rather than somebody who will babysit support requests. (although im sure he will pick up that ball in some cases).
If you have not already followed the advice of others and opend a support ticket at 500control.co.uk with the zip file attached, please do so and i will get to it shortly.
As further above, any further information would be much appreciated.
The Cpanel Licensing issue is still happening, I have put in a ticket with Cpanel who normally respond and resolve in 12-24 business hours (so, mondays - fridays)
There are several providers who also advertise on this forum, I'm sure somebody would be able to help you out, Sorry you feel this way.
As further above, Any further information would be much appreciated. Thanks
Everything is now back online.
The TS Service is now back online, But please note Teamspeak is not officially supported by 500servers and is not something that is included with your server(s). The TS Servers are provided out of good will by the ATC Team who have allowed their TS service and license to be used by those who request it from me.
Thank you for your support and the attempt at explaining the possible situation.
had i have been able to do so, an announcement would have been made. (as expected)
Of course you have the right to complain, but please do not pass out personal judgement as "Fact". The lack of information had nothing to do with not being bothered as you will find out further on in this post.
30 Days? I do not know where this number has come from, There have been 5 Major outages this year, the longest being 3 Days long. Of course this is still not an acceptable number, but i just prefer to have the facts straight.
so.... Whats going on??? you are all asking!
In September i was offered a new job as a computer technician, Between 12th September and 6th October i have been doing 14 - 16 hour days (+ Travel) whilst training. The training has now completed i am happy to say,
However, On Thursday evening my father had a heart attack and was taken to hospital . As he lives in Norfolk i had to travel up there to see him. (he is stable now but is being kept in until at least Wednesday... FYI i will likely be going back to norfolk for a couple of days then)I stayed until this morning when i started my journey home, Unfortunately i did not know about the servers having issues untill i borrowed another passengers charger (i forgot mine) and got some battery life in my phone, which is when i got dadges text about the servers being down and decided to divert to the datacenter (just meant having to deal with more rail replacement buses).
The actual issue was to do with the Cisco Router. Im not a cisco certified engineer so i just got one of the on-site tech's to have a look at it for me. Its now working and my regular network guy will be taking a look at it for me on tuesday to see what actually caused the issue.
My Long days are now down to 1 day scheduled per week (currently changes each week but will soon be sorted) so i will have some more time to get things back on track and to train dadge up.
On a plus note, More work means more money available for me to invest into the 500servers systems for the future. So upgrades will be coming by our 5th annerversary (which is december this year).